01
Week 1
Discover
We spend a week inside your business — with customers, with the data, with the people who know where the bodies are.
Ships
Insight memo · Stakeholder map · Success metrics
Focus
Listen
Process · Six phases, one rhythm
Most agency process is theatre — kickoff decks, status calls, and a launch that lands flat. Ours is an operating rhythm: a written brief on Monday, a critique on Wednesday, a ship note on Friday. Every week produces one artefact your team can point at.
The six steps
Six phases, one rhythm. Each phase produces one artefact your team can point at — from the first insight memo to the launch-week enablement pack.
01
Week 1
We spend a week inside your business — with customers, with the data, with the people who know where the bodies are.
Ships
Insight memo · Stakeholder map · Success metrics
Focus
Listen
02
Weeks 2–3
A sharp positioning platform, one narrative, and a scope you can defend at a board meeting.
Ships
Positioning · Messaging · Roadmap
Focus
Sharpen
03
Weeks 3–6
Identity, product, and web design in tight vertical slices. Every artifact is production-ready by end of week two.
Ships
Design system · Comps · Prototype
Focus
Compose
04
Weeks 5–9
We ship in Next.js on the highest bar of craft, performance, and accessibility. QA is a habit, not a phase.
Ships
Production build · CMS · Analytics
Focus
Craft
05
Week 10
A launch that earns attention — press, campaign, community, and an internal enablement pack.
Ships
Launch plan · Campaign · Enablement
Focus
Ship
06
Weeks 11+
We do not disappear after launch. Weekly experiments and quarterly reviews turn a launch into a curve.
Ships
Weekly experiments · Quarterly review
Focus
Grow
What makes it different
The industry default is a status meeting and a Gantt chart. We think both are a tax on good work. Here is what we do instead.
The senior who pitched you is the senior who runs your account. No junior handoff after the ink dries — the person on your Monday call has forty engagements behind them.
We replace status calls with Friday ship notes: what shipped, what is next, what needs a decision. If a meeting cannot decide something, we skip it and send a Loom.
Strategy, design, engineering, and growth in the same standup — so a positioning change reaches the codebase inside a week, not inside a quarter.
A public dashboard from week one — hypotheses, experiments, revenue delta. You see the win, you see the miss, you see us adjust before the retainer renews.
Engagement timeline
A typical brand-plus-website engagement. Sprint scopes compress. Retainers extend from week eleven. Nothing on this chart is aspirational — it is the calendar we run.
10-week baseline
11 milestones
Week 1 · Discover
Listen
Kickoff · Interviews · Insight memo
Week 2 · Define
Sharpen
Positioning v1 · Message architecture
Week 3 · Define → Design
Bridge
Approved positioning · Two design routes
Week 4 · Design
Compose
Identity direction · Site IA
Week 5 · Design → Build
Prototype
Design system · Prototype live
Week 6 · Build
Craft
Page templates · CMS wired
Week 7 · Build
Craft
Motion & interaction · A11y pass
Week 8 · Build
Polish
Performance budget · Content load
Week 9 · Build → Launch
QA
Full QA · Enablement pack
Week 10 · Launch
Ship
Public launch · Campaign live
Week 11+ · Compound
Grow
Experiment cadence · Monthly readout
Weekly rhythm
Every week is the same shape. Predictable enough to trust, disciplined enough to produce.
Monday
09:30 — 30 min
A written brief goes out at 09:00. The call at 09:30 exists to disagree with it, not to read it.
Wednesday
15:00 — 45 min
Work in progress on the wall. Partners critique, founder weighs in, decisions are made in the room.
Friday
By 17:00 — async
A Loom, a decision log, and the plan for next week. No slide decks, no meeting to recap the meeting.
Quarterly
90 minutes · leadership
What worked, what did not, and where the next quarter of budget will earn the highest return.
Tools & instrumentation
Boring on purpose. A shared toolset means the tenth week runs as smoothly as the first, and a new team member is productive on day one.
Design, prototyping, and design tokens
Roadmap, cycles, and issue tracking
Briefs, decisions, and playbooks
Async communication and standups
Code, reviews, and continuous delivery
Analytics, experiments, and dashboards
Process FAQ
Six questions we get on every intro call. Answered plainly, so the paperwork moves faster.
Let’s build something
Tell us about your ambition. We usually reply in under a business day.